How long will it take to receive my order?
Most of our packages are shipped via USPS. Orders ship from The Dominican Republic, so it will take from 12-17 business days (USA) and from 20-25 business days (Rest of the World) to get to you after processing time (Up to 7 days). Thank you for your patience!
What is your returns policy?
At My hero Tags, we aim to provide our customers with high-quality products and exceptional customer service. However, due to the personalized nature of our products, we do not accept returns.
Before placing your order, please double check that all information, including spelling and contact details, is correct. If you have any questions or concerns about the product you’re interested in, please contact us at info@hotmeltequipmentllc.com before making your purchase.
If you receive a product that is damaged or defective, please contact us immediately at info@hotmeltequipmentllc.com We will work with you to resolve the issue and ensure your complete satisfaction.